Cashper is an online store providing discounted mattresses, pillows, and furniture bundles to customers in the USA and Canada.
Casper
About The Project
We built a smart and easy-to-use chatbot for Cashper, an online store that sells mattresses, pillows, bundles, and furniture. The chatbot helps visitors find products, answers common questions, and guides them through the site step by step. It works day and night without any human help. We added useful features like form support, quick replies for FAQs, and a live chat option if needed.
Key Features of Chatbot:
- Search Products.
- Get more information and purchase product.
- Add to Cart Function
- Proceed to Checkout Page
- Order Tracking
- Support
It understands normal, everyday language and works well on both phones and computers. This helps save time, improves shopping, and lets the support team focus on more important things.
Industry
Fashion Retail
Platform
AI Chatbot
Country
USA, Canada
Timeframe
3 months
The Challenge
The biggest challenge was understanding customer behavior and integrating the chatbot smoothly without affecting the site's speed or design. Also, making the bot understand casual language took effort.
Impact Made
Customer wait times dropped a lot, and user satisfaction went up. The chatbot now handles most FAQs, saving human support time and improving customer experience overall.
