AI Chatbot Development Service for eCommerce
Automate customer interaction and boost sales with AI chatbot
Provide immediate customer assistance using an AI eCommerce chatbot. It works 24/7, giving site visitors the best shopping experience, cutting operational cost, improving support, and saving valuable time.
Are you ready to transform your customer service with AI?
Choose the plan that fits your needs.
Features:
- AI Agent
- Website chat widget
- WhatsApp, Facebook Messenger, Instagram
- Zapier integration
- View chat history
- Basic analytics
- AI Agent memory
Premium
Scrape your website and documents to build your AI Agent in superspeed.
€326.5
Per month, billed monthly
Features:
- Website crawler
- Document scraper
- Shared inbox
- Human handoff
- Feedback module
- API Access
Business
Integrate your tools in your AI Agents to fully automate your customer service.
€644
Per month, billed monthly
Features:
- Javascript rendering in website crawler
- AI Actions / AI integrations
- AI Search
- Remove 'Powered by Plexbit
- Customer Success Manager
Service
Plex Bit specializes in everything related to eCommerce AI chatbots, from development, integration, and optimization to consulting and ongoing maintenance. With over 5 years of experience and a track record of successful chatbot deployments, we deliver solutions that work.
Rule-Based Chatbot for eCommerce
Custom AI Chatbot for eCommerce Site
Chatbot Integration Service
AI and machine learning optimization for chatbot
Chatbot Maintenance and Support
AI Chatbot Features
We provide customized chat widgets that are smart, reliable, and built using the latest technology. They meet industry standards and are strong in areas like security, integration, and analytics. Our chatbots can also be tailored to match your workflows and business needs.
Intelligence & AI Capabilities
- Smart Intelligence
- Natural Language Understanding
- Emotion Detection
- Advanced Machine Learning
- Self learning capabilities
Conversation & Interaction Features
- Multi-step Conversations
- Context Awareness
- Speech Recognition
- Automated followup
- Instant response time
Integration & Support
- CRM Integration
- Payment gateway integration
- Omni channel support
- Real time analytics
- Multi language support
- API integration
- 24/7 availability
Customization & Workflow
- Flexible Customization
- Customizable workflow
- Scalability
Security & Compliance
- User authentication
- Data encryption
- Follows GDPR & SOC2 standards
Types of chatbots
We build custom AI chatbots that suit your eCommerce needs. We have worked with more than ten types, each serving unique needs across different industries and business sectors. Each solution type is tested to increase customer interaction, generate more leads, and enhance operational efficiency.
Benefits
Our clients receive the maximum benefits from our eCommerce chatbots. We measure their effectiveness using key metrics such as sales, leads, engagement, conversions, and dwell time. Here's what businesses gain from using our AI chatbots.
Increase sales
Pleaone showed a 5% increase in workout machine sales over a three-month period, and a positive impact on overall workout sales was also observed after the integration.
Growth in engagement
Priceline's engagement nearly doubled after the custom AI chatbot integration. Dwell time reached its highest level among all metrics, and the interactions felt natural.
Customer satisfaction
After the AI voice assistant integration, Casper's existing customers noticed a difference. Interactions were quicker, more convincing, and felt more human-like compared to before.
Cost saving
Proline successfully reduced its customer service team and saved significant costs, allowing the company to focus more on R&D to increase online sales. However, complex issues still require human support for Proline.
Data driven decision
We partnered with Health Real to develop a chatbot that guides users in choosing diet and workout plans based on their responses. This solution has significantly advanced data-driven decision-making and improved personalized health guidance.
Chatbot Development Process
At Plex Bit, the eCommerce ai chatbot development process is structured, collaborative, and goal-focused. From initial analysis to post-launch support, every stage is designed to ensure the chatbot meets business needs, integrates smoothly, and delivers long-term value through ongoing improvements and support.
Requirement analysis
We begin by understanding your business goals, user needs, and technical requirements. This phase defines key objectives, identifies use cases, and outlines the functional scope, ensuring the final chatbot is aligned with your expectations and business workflows.
Design & architecture planning
In this stage, we craft user journeys, design conversational flows, and structure the chatbot's backend architecture. Attention is given to scalability, usability, and security, while considering the foundation supports current needs and future enhancements effectively.
Development and customization
We build the chatbot's core engine, implement AI and NLP features, and customize functionality based on your specific use cases. Every element is coded to align with business goals, from automated replies to complex integrations.
Integration with existing system
The development team confirms integration with your current platforms, such as CRM, ERP, websites, or apps. This step enables real-time data exchange, personalized interactions, and operational continuity without disrupting your existing infrastructure.
Testing and quality assurance
We run multiple testing cycles, covering functional, performance, and security aspects. Real-user simulations help identify and fix potential issues. The result is a reliable, accurate chatbot that performs effectively under various business conditions and user scenarios.
Launch continuous support
Once live, we provide monitoring, performance tracking, and regular updates. Continuous support helps to catch up with evolving chatbot behavior, platform changes, and business needs, keeping it optimized and relevant over time.
Platform integration
Platform integration with Plex's chatbot is now easier than ever. We offer over twelve instant, integration-ready platforms, and we're fully equipped to build new custom integrations as needed. Our solutions work seamlessly with existing systems, showing near-zero bugs.
Website
CRM system
Erps software
Apple business chat
Google rcp
Twillio voice
Alexa
Slack
Discord
SMS
Other product features
AI Agent Builder
Build a groundbreaking AI Agent with our GPT-4o powered AI Agent builder
Live chat
Deliver fast and instant customer service with live chat
All-in-One inbox
Streamline Customer Communication with our All-in-One inbox
Platform
Bring everything together with personalization, statistics, and our app
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand
Tech Stack
FAQ
How much does an eCommerce chatbot cost ?
The cost of an eCommerce chatbot depends on your specific requirements, customization level, and overall complexity. We provide high-quality chatbot solutions starting from $1000, designed to deliver efficient and intelligent customer interactions.
What are the benefits of AI chatbot adoption for eCommerce ?
AI chatbots provide 24/7 customer support, reduce response time, lower operational costs, improve user experience, and handle repetitive queries so your team can focus on complex issues.
Can chatbots integrate with existing systems?
Yes, AI chatbots can seamlessly integrate with CRM, ERP, websites, or apps using APIs, enabling smooth data exchange and providing a unified experience for users and support teams.
What tasks can an eCommerce chatbot perform?
Chatbots can handle FAQs, take orders, schedule appointments, generate leads, provide product recommendations, assist with onboarding, and escalate issues to human agents when needed.
How long does it take to develop an eCommerce chatbot ?
Depending on complexity and integration needs, chatbot development can take anywhere from 2 to 6 weeks, including testing, training, and review cycles to ensure quality performance.
Is post-launch support available?
Yes, we offer ongoing maintenance, updates, analytics monitoring, and performance optimization to make sure your eCommerce chatbot continues to meet business goals and user expectations over time.
Can the chatbot support multiple languages?
Absolutely. AI chatbots can be trained to understand and respond in multiple languages, making them ideal for businesses that serve diverse, multilingual customer bases across regions.